Commitment to Protecting Customer Privacy
Dale's Refrigeration & Heating, Inc. is dedicated to providing superior customer satisfaction and is committed to protecting customer privacy. We take this responsibility seriously as a key component to earning and maintaining our customers trust. Our associates adhere to a Code of Business Conduct that supports our commitment to protecting customer privacy.
Personal Information Dale's Refrigeration & Heating, Inc. Gathers
When you purchase an HVAC system or major household appliance from DRH, when required, your purchase will be registered by us with the manufacture of said product, at which time you will be subject to their privacy policies. Here at DRH we do NOT sell or give out any information we take from our customers, such as your name, address, phone number, credit card number, e-mail address, driver's license number, etc. It is used strictly for the collection of information to activate a credit account with our accredited companies, such as Maytag credit, etc. The information you provide is only held until credit is established, then it is destroyed via cross cut shredder. The information that we maintain is your name, address, phone number(s) and e-mail address for our own personal use to maintain proper customer service and sales records.
Our web site is for information purposes only; we collect no personal information from our site, except if you fill out a contact form and that is used to respond to you as directed. Also, if you post messages on our message board, that information will be posted on our message board on our web site; if deemed inappropriate, it will be removed so be careful what you post.
We make every reasonable effort to maintain the security of our servers and computer networks in order to help prevent the loss, misuse, or modification of the Personal Information in our possession. At no time is any customer information displayed on our web site, other than photos with last names only of jobs we have done or the name of a business we have done a job for. No further information is ever posted on our web site unless a testimonial is given at which time only the customer's first name and last initial and hometown are listed. The only other items that may be posted would be messages you post on our message board, and Dale's Refrigeration & Heating, Inc. reserves the right to remove any messages we deem inappropriate as is stated above as well.
Marketing and Solicitation
If you do not want DRH to contact you for marketing or solicitation purposes (excluding notices of existing purchase updates, etc.) you may make this request in writing to:
Dale's Refrigeration & Heating, Inc. Attn. Customer Service - Privacy Policies 25 North Second Street Black River Falls, WI 54615
When writing please specify which methods (phone, e-mail, US mail) you would prefer that we do not use to communicate with you.